Last update: March 2026
In addition to refund rights available under applicable laws, if you purchased a subscription directly on our website and the money-back option was presented to you during checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
We will review your application and notify you by email whether your application is approved.
You can demonstrate that you have followed the program by fulfilling the following conditions:
Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-Back Guarantee. For the sake of clarity, this Money-Back Guarantee does not apply to any other instances.
We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-Back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or as required by applicable law. In addition, certain refund requests may be considered on a case-by-case basis and granted at our sole discretion.
A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund.
To submit a refund request, please contact us at refund@tryaltera.com with your email address associated with the purchase, payment method, payment date, payment receipt or confirmation, and a brief reason for the refund request.
This Money-Back Policy does not apply to App Store and Google Play purchases or subscription renewals.
Note for residents of certain US states: If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for EU residents: If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you make a purchase of a single item of digital content (such as a video recording or a PDF file) you expressly agree that such content is made available to you immediately and you therefore lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is provided on a continuous basis (such as a subscription) you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount proportionate to the Service provided before you communicated your withdrawal from the contract.
Exercise of the Right of Withdrawal
Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into the contract. To exercise your right of withdrawal, you must inform us at simon@tryaltera.com of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, you need to send your communication before the withdrawal period has expired.
Model Withdrawal Form
I hereby give notice that I withdraw from my contract of the following service:
Received on: ___________
Name: ___________
Address: ___________
Signature: ___________ (required only if sent by post mail)
Date: ___________